Before we explore what services they offer, it is essential to understand what an IVR auto attendant is. The primary of an auto attendant is to divert the calls to the right agent or the correct extension. That is the whole function that it performs and nothing more. There are several parameters that an auto attendant is focused upon, but its whole destination is at a mailbox. However, the IVR or Interactive voice response is more advanced than the auto attendant feature.
Features of an auto attendant
The features or characteristics of an ivr auto attendant singapore are as follows:-
- This feature jas helped minimize customer interaction by making it a simple input and response method.
- It is responsible for carrying out tasks such as taking surveys or helping interact with customers with a simple yes/no survey.
- It has helped customers in various situations, such as when paying for your credit card or interacting with the credit card company; one has to enter the numbers to pay through their phone. Also, you can reply to surveys through digits that are done to check how satisfied you are with the service provided to you.
- By minimizing the call duration of interaction time has helped save many companies a lot of time and money. However, some have shown a dislike for such auto attendants.
More about IVR auto attendant
There are various other benefits that the IVR auto-attendant has provided for companies. For example, the IVR also can store the caller ID information and then incorporate it into different stored information to help businesses. When you call a store or a food place, they recognize the number you are calling from and then help you choose whether you want to place a new order or order something you had previously ordered. It has made things easier for you and also cheaper for the business.
It has also helped people get your number even if they have forgotten your whole number. They can dial the last digits of your extension and either get it from your digits or your name. It has also made it quite simple for businesses to efficiently and quickly their voice platform. It has also made it quite relatively easy to connect with several clients and businesses through virtual conference rooms and help a business work efficiently and effortlessly.